Shipping Policy

This policy specifically applies to orders placed within the United States (USA). Its purpose is to ensure clear understanding of our shipping policies and procedures. By making a purchase from our store, you acknowledge and accept the policies outlined herein.

 

A. SHIPPING COSTS

 

We offer free shipping for products shipped worldwide.

 

B. TRANSIT, HANDLING & ORDER CUT-OFF TIME

 

Typically, shipments are in transit for 5 – 7 days from Monday to Friday. The order cut-off time is 06:00 PM Eastern Standard Time (New York), and order handling time is 1 – 2 business days from Monday to Friday.

 

C. DELIVERY TERMS

 

We utilize USPS as the delivery service for our products.

 

D. CHANGE OF ADDRESS

 

Once a delivery is in transit, we are unable to modify the delivery address. If you need to change the delivery location, please contact us within 24 hours of placing your order at support@osuwedding.com.

 

E. TRACKING

 

Upon shipment, your order will be assigned a tracking number that allows you to monitor its progress until delivery.

 

F. CANCELLATIONS

 

If you wish to cancel your order prior to receiving it, we can accommodate cancellations at any time before dispatch. Once an order has been dispatched, please refer to our refund policy.

 

G. PARCELS DAMAGED IN TRANSIT

 

If you discover that a parcel has been damaged during transit, please reject the delivery if possible and promptly contact our customer service. In the event that the parcel has been delivered without your presence, please reach out to our customer service for further guidance.

 

Contact Information:

Phone: +1 (641) 949-3980

Email: support@osuwedding.com

Physical Address: 84 Western Ave, Auburn, ME 04210

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM